Geotab Premium Support Services

Geotab Premium Support Services is a full-feature 24/7 support and training platform where Customers can receive help, resolve issues, or request training — all without leaving the application. 

Any Customer with a fleet-wide subscription to the Geotab Pro Plus plan will be eligible to use Geotab 24/7 Premium Support Services free of charge. This can also be added optionally to any other plan, with an additional fee. When your account is set up for this 24/7 support, you will be provided with a personalized premium support number. For billing and any other inquires such as additional purchases or adapters, call us directly at 877-477(GPS)-0987.

How to access Support Services:

The Geotab Support Services will give you access to the following:

  • Tier 1 and Tier 2 Premium Support (Live Chat, Web Form, Phone) — Frontline support for via phone, local live chat or Web submission form, available directly from your MyGeotab database.
  • Managed service level targets including:
    • Live Chat – Maximum wait-time of one minute
    • Web Form – Initial response within one hour
    • Phone – Maximum wait-time of one minute
    • 70% of all support tickets resolved in under one business day!
  • 24/7 Phone Support— Call, chat, or submit a ticket for support any time, any day. Dedicated professionals help you get to the core of each issue.
  • Enhanced Language Support — English, French, Mandarin, and Spanish via ticketing and live chat. Limited support hours may apply.
  • Training & Continuous Support

 

Contact Us

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