Create and Dispatch Routes in Geotab

Device warranty:

Geotab has a robust device warranty and service level agreement. All Geotab devices come with limited lifetime device warranty and the system has 99.5% up time. Geotab has over 1.5 million units currently in the field. Their devices have an incredibly low failure rate of less than 1% over the first year.  The warranty claims are handled directly through us. In the unlikely event that the device malfunctions, we will ask Geotab to issue an RMA. Once they have approved, we will ship you a refurbished or new unit free of cost. All you have to do is send the malfunctioning device back to Geotab. Please note, Geotab has right to void the warranty if they find that the device has been tampered with or been damaged in any way.

We have many Geotab units in operation over 10 years.  The units get an automatic update over the air to keep them current. Geotab also offers 24/7 technical support on the more expensive Pro+ plan. Please see below for details about Geotab warranty and service level agreement.

Service level agreement:

The Geotab system is very reliable and has virtually zero downtime. Geotab, on their service level policy is committed to 99.5% server up time. However, Geotab usually exceeds that target and performs above expectations. Below is an article from Geotab explaining the server monitoring status of Geotab. You can find the article here: https://www.geotab.com/blog/server-monitoring/

Another factor to service downtime is network issues. While Geotab has no control over issues with their network partner, they work closely with them to make sure that it is resolved quickly.

Both warranties are subject to certain terms and conditions. See the Geotab End User Agreement or contact us.