Location Sharing with Geotab

Share Vehicle Locations Without Giving Full Account Access
Location Sharing with Geotab allows businesses to share a vehicle’s location and estimated arrival time with customers, dispatchers, or trusted contacts without giving them access to the full MyGeotab database. Geotab supports one-time location-sharing links, making it easier to provide visibility only when it is needed.


Improve Customer Communication with Real-Time Visibility
Instead of making customers call for updates, Geotab location sharing lets them check where a vehicle is and when it is expected to arrive. This helps reduce back-and-forth communication, improves customer confidence, and gives your team a more professional way to manage delivery, service, and field operations.
Control When and How Long a Location Link Works
Geotab location-sharing links can be set with a start time, expiry time, destination, and location radius. This gives businesses control over when a customer can view the vehicle and helps prevent unnecessary access after the job, delivery, or service call is complete.


Protect Privacy While Keeping Customers Informed
Geotab’s location sharing is designed to provide useful trip visibility without exposing your entire fleet system. A customer can view the shared vehicle through a limited-use link, while your team keeps control over fleet data, user access, and internal operations. Active sharing links can also be deleted before they expire.
Give Dispatchers a Clearer View of Fleet Activity
MyGeotab’s Map feature helps businesses view current asset locations, driver status, nearby assets, routes, zones, traffic, and other map layers from one platform. This makes it easier for dispatchers to assign jobs, respond to changes, and share accurate location updates when needed.


Support Time-Sensitive Operations with Active Tracking
For fleets that need more frequent location updates, Geotab Active Tracking can provide faster visibility for moving vehicles. Geotab notes that Active Tracking was originally designed for position-critical applications such as ambulances and emergency vehicles, but it can also support local delivery, taxi, service, and other time-sensitive fleets.

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Frequently asked questions
What is Location Sharing with Geotab?
Location Sharing with Geotab allows businesses to share a vehicle’s location and estimated arrival time with people who do not have access to their MyGeotab database. It helps keep customers, dispatchers, partners, and team members informed without giving them full account access.
How does Geotab location sharing work?
Geotab location sharing works by creating a limited-use location link for a selected vehicle or asset. The link can be shared with a customer or trusted contact so they can view the vehicle’s location and arrival information.
Can I share a vehicle location with a customer?
Yes. Geotab allows businesses to share vehicle location details with customers through location-sharing links. This helps customers see where a vehicle is and when it may arrive, without needing a MyGeotab login.
Does the customer need a Geotab account to view the shared location?
No. Customers can view the shared vehicle location without being added as users in your MyGeotab database. This makes location sharing useful for customers, partners, and other outside contacts.
Is Geotab location sharing useful for delivery fleets?
Yes. Delivery fleets can use Geotab location sharing to provide customers with clearer arrival updates, reduce status update calls, and improve the delivery experience.
Is Geotab location sharing useful for service fleets?
Yes. Service fleets can use location sharing to show customers when a technician, repair vehicle, or field crew is on the way. This helps improve communication and customer confidence.
Can I control how long a location-sharing link works?
Yes. Geotab location sharing gives businesses control over how long shared location access remains available. This helps limit visibility to the time period needed for a delivery, service call, or job.
Does location sharing give customers access to my whole fleet?
No. Location sharing is designed to provide limited visibility for a specific shared vehicle or asset, not full access to your fleet management system.
Can I use location sharing to show estimated arrival times?
Yes. Geotab location sharing can help provide vehicle location and arrival information to clients who do not have database access, making it easier to communicate accurate arrival updates.
How can location sharing improve customer service?
Location sharing improves customer service by giving customers direct visibility into vehicle arrival status. This reduces uncertainty, improves communication, and helps your business provide a more professional experience.
How does location sharing help dispatchers?
Location sharing helps dispatchers communicate vehicle location updates to customers, field teams, and business partners. It can also support faster decisions when assigning jobs or responding to schedule changes.
Can Geotab show current vehicle locations on a map?
Yes. MyGeotab includes map-based vehicle and asset visibility, helping businesses monitor fleet activity, review vehicle locations, and support daily dispatch operations.
Can Geotab help me find the nearest vehicle to a job site?
Yes. Geotab can help businesses view nearby vehicles and assets, making it easier to assign the closest available vehicle to a customer, job site, or service area.
Can Geotab be used to dispatch vehicles to a location?
Yes. Geotab can support dispatching by helping teams identify vehicle locations, send drivers to job sites, and coordinate field operations more efficiently.
Can I share location data with business partners?
Yes. Geotab can support data sharing with trusted business partners when broader telematics visibility is needed. This can be useful for contractors, rental fleets, clients, and partner operations.
What is the difference between Location Sharing and Data Sharing in Geotab?
Location Sharing is typically used to share a limited vehicle location link with someone outside your database. Data Sharing is a broader feature that allows telematics data to be shared between trusted MyGeotab databases.
Can Geotab location sharing help reduce phone calls?
Yes. By giving customers or partners a way to check vehicle location and arrival status themselves, Geotab location sharing can reduce repeated update calls to dispatchers or office staff.
Is Geotab location sharing useful for contractors?
Yes. Contractors can use Geotab location sharing to keep customers, site supervisors, and project teams informed about vehicle or equipment arrival times.
Can Geotab help track both vehicles and assets?
Yes. Geotab supports vehicle and asset visibility through MyGeotab, including map-based tracking and fleet activity tools that help businesses see where their vehicles and assets are.
How can GPS Tracking Canada help with Geotab location sharing?
GPS Tracking Canada can help your business choose, set up, and use the right Geotab GPS tracking solution for your operation. Whether you need vehicle tracking, asset tracking, location sharing, dispatch support, or better fleet visibility, our team can guide you through your options.

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