How to Enter Recovery Mode on Telematics Guru

Theft. We never want it to happen, but this is of course why you got a tracking system for your asset in the first place!

Recovery Mode* can be activated in case of a theft situation which will allow the device to connect in with updated locations every 60 seconds to help locate your unit.

Recovery Mode drastically decreases the battery life of the unit and should only be used in theft situations, it is not meant to be used as a daily tracking method. The batteries should be replaced once the asset is back in your possession. For example: turning this on for the Oyster2 for 6 hours a day will deplete the battery life and cause the unit to only last up to 1 week.

How To Turn On Recovery Mode

From your Telematics Guru platform, navigate to the Assets tab and select Manage Assets. Click on the settings for the device (cog icon), click “Enter Recovery Mode” and choose your desired expiry time. Please note: Recovery Mode will not be activated until the next time the device connects in. So if an asset connects in at 12am, 6am, 12 pm and 6pm again, if Recovery Mode is activated at 4pm it will not take effect until its heartbeat at 6pm.

Recovery Mode can be set for:

• 30 minutes
• 1 hour
• 2 hours
• 4 hours
• 6 hours
• 12 hours
• 24 hours

From the assets page it would be easy to determine if a device is in recovery mode because there will be a red eye next to the name:

How To Turn Off Recovery Mode

Recovery Mode can be turned off before the set time by going to through the same steps as above to get to the device settings (cog icon) and instead selecting “Leave Recovery Mode”.

Please Contact Us if you have any questions.

*Recovery Mode is only available on select plans and specific devices.